News:Aegis acquires Actionline Argentina

OCTOBER 19, 2010
Actionline is a leading BPO company with close to 5,000 employees in five cities
Has strong long-term relationship with telecom, banking, insurance, and energy clients
This is the 16th acquisition for Aegis
Mumbai, India and Buenos Aires, Argentina: Aegis, a global outsourcing services company and part of the $15 billion-by-revenue Essar Group, today said it has entered into an agreement with Y&R Inversiones Publicitárias, S.A. and its business partner to fully acquire their jointly held business process outsourcing (BPO) company, Actionline in Argentina.
Actionline is one of the largest BPOs in Argentina, with about 5,000 associates, spread across seven centers in five cities. It is focused on the domestic market, serving leading telecom, banking, insurance, and energy clients in the region. Founded in 1994, Actionline has grown at a healthy pace, registering a compounded annual growth rate of 65% from 2003–2009.
“We are very happy to have found an able partner in Actionline with whom to expand our footprint in Latin America. Actionline fits beautifully into our vision of tapping the large domestic outsourcing market, and it brings with it a very talented workforce, a strong knowledge base, and deep customer partnership. Actionline fills a key void in Aegis’ geographical and services portfolio, and we warmly welcome Actionline’s management, employees, clients, and other stakeholders into the 40,000-strong Aegis global family,” said Aparup Sengupta, MD & Global CEO, Aegis.
“Actionline will mark our beachhead in Latin America, a fast-growing market with a strong domestic demand. With a 1–3-hour time difference with New York and 2–4 hours from major European cities, Argentina has a very favourable time zone. Its multi-lingual workforce can be effectively tapped for not only the US but also non-English-speaking markets in Europe, which is Aegis’ next frontier,” said Sandip Sen, President Americas and Global Chief Marketing Officer, Aegis.
Actionline Argentina’s senior management, lead by CEO Fernando Padron, will continue spearhead the business. Actionline’s ongoing operations in Chile and Brazil will not be impacted by this transaction.
“We are very happy to join hands with Aegis to take Actionline to the next level of growth. Over the years, Actionline has set several industry benchmarks and grown to be amongst the leading BPOs in Argentina, with deep domain knowledge. With Aegis’ global reach, Actionline can look forward to scaling even greater heights,” said Fernando Padron, CEO, Actionline Argentina.
Actionline marks the 16th acquisition for Aegis over the last five years. Actionline Argentina combines an offering of traditional contact-center services with the enhance capabilities of database management for onshore clients.
About Aegis
Aegis is a world-leading outsourcing services partner for more than 135 clients and has over two decades of leadership in total customer lifecycle management. The company has more than 39,000 employees across 42 locations, with a presence in 10 countries, serving verticals such as BFSI, telecom, healthcare, travel and hospitality, consumer goods, retail and technology. The company specializes in tailor-made solutions that cover the entire spectrum of customer and business experiences—across business processing, technology, and shared services—and offers customized engagement models to further facilitate the ease of doing business. Aegis is wholly owned by the Essar Group—a US$15 billion conglomerate. For more information, please visit
Aegis media contacts:
Manish Kedia, Sr. VP Corporate Affairs, Essar
Phone: +91 98197 30092
Rabin Ghosh, Corporate Communications
Phone: +91 22 6660 1875 / +91 99 301 36268